1. Subscriptions
Monthly and annual plans renew automatically. You can cancel future renewals at any time from your account settings. Cancellation takes effect at the end of the current billing period; you continue to have access until then.
2. When refunds are issued
- Duplicate payment. If you were charged twice for the same plan, the duplicate amount is refunded in full.
- Failed service. If our service is unavailable for more than 48 continuous hours during your billing cycle, you may request a pro-rated refund.
- Unauthorised payment. Confirmed unauthorised charges are refunded after investigation.
- Within 7 days of first purchase — if you have used fewer than 5 credits, you may request a full refund.
3. When refunds are not available
- Credits already consumed by AI generation.
- Dissatisfaction with the aesthetic output of the AI (we recommend trying the free tier first).
- Cancellation after the 7-day window if more than 5 credits have been used.
- Misuse of the service or breach of the Terms & Conditions.
4. How to request a refund
- Email support@stitchai.in from your registered email address.
- Include your order ID, payment reference and reason for refund.
- We acknowledge within 2 business days and decide within 7 business days.
5. Processing time
Approved refunds are processed back to the original payment method within 5–7 business days. Bank reflection times may add 2–3 days depending on your issuer.
6. Contact
Refund queries: support@stitchai.in